Privacy Policy

Last Updated: October 24, 2024

Your privacy is important to ZenytCloud . This policy outlines how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

1.1 Personal Information

When you create an account, we collect personal details such as your name, email address, phone number, and billing address. We require this information to provide our services and for billing purposes.

1.2 Usage Data

We automatically collect information about how you interact with our services, including IP addresses, browser types, login times, and bandwidth usage associated with your instances.

1.3 Payment Information

We do not store full credit card numbers. Payment transactions are processed by third-party providers (e.g., Stripe, PayPal) who adhere to PCI-DSS standards.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To provision and manage your cloud infrastructure.
  • To process payments and send invoices.
  • To communicate with you regarding service updates, maintenance, or support tickets.
  • To detect and prevent fraud or abuse of our services.
  • To comply with legal obligations.

3. Data Sharing

We do not sell your personal data. We share data only with:

  • Service Providers: Third parties who assist us in operating our business (e.g., payment processors, email delivery services), subject to confidentiality agreements.
  • Legal Authorities: When required by law, valid subpoena, or court order.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain data after account termination for legal and accounting compliance.

5. Your Rights

Depending on your location (e.g., GDPR for EU residents), you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("Right to be Forgotten"), subject to legal retention requirements.
  • Export your data in a portable format.

6. Security

We implement industry-standard security measures, including encryption, firewalls, and access controls, to protect your data. However, no method of transmission over the internet is 100% secure.

7. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer at privacy@ZenytCloud .com.